Information for

Alpenleben-Vacation
and Covid-19

introduction

We are looking forward to you, our guests, to welcome you for your winter vacations. With the following article, we would like to give you the security that we are doing everything here in Apart Alpenleben, that you can enjoy carefree and relaxed holidays.

We have intensified the safety and hygiene measures, even if the many rules and regulations are a bit unfamiliar in everyday interaction. We have summarized them for you as follows.

  • 01 Please note the following:
    • at least 1 meter away from other people
    • Regulations from the Austrian Government. Wearing a filtering facepiece (MNS) is mandatory! Due to this we are kindly asking you to wear your face mask around the hotel regardless of the presence of other guests. 
    • avoid shaking hands and hugs
    • desinfect your hands several times a day
    • Sneezing or coughing in the crook of the arm or handkerchief
    • do not travel if there are signs of illness
  • 02 Hygiene:
    • Hygiene has always been a top priority for us: all areas are cleaned thoroughly every day and cleaned with disinfectant-containing cleaning agents in accordance with current hygiene standards.
    • For your safety, all employees wear mouth-nose protection or a face shield. Unfortunately, you can't see our smile of hospitality but you are guaranteed to feel it.
    • Disinfection dispenser: Since you cannot wash your hands everywhere, there are numerous disinfection dispensers available to you as a guest in the hotel.
  • 03 Booking & arrival:
    • We ask that you pack your own mouth and nose protection. If you have forgotten this, we also offer MNS for sale.
    • Online check-in: To shorten the check-in on site, we ask you to send us any missing data in advance. We will send you a corresponding e-mail before arrival.
  • 04 Breakfast buffet:
    • We look forward to welcoming you on our high quality breakfast buffet so that you can start the day full of energy. There are disinfectant dispensers at the buffet and we ask you to wear the mask.
    • For our guests in the apartment we also offer breakfast in the apartment instead of the bread delivery service.
  • 05 Wellness area:
    • Please also note the general minimum distance of 1 meter in the wellness area.
    • Maximum number of people: In the various sauna cabins, max. 3-4 people stay at the same time.
  • 06 Booking cancellation:
    • Up to 3 months before arrival – free cancellation,
    • as of 3 months up to 1 month before arrival – 40% of the value of the reservation,
    • as of 1 month up to 1 week before arrival – 70% of the value of the reservation,
    • within the last week before arrival – 90% of the value of the reservation, no-shows, delayed arrivals or earlier departures – are 90% due.

    Should a new lockdown be imposed shortly before your vacation and the Austrian Government orders a travel ban, we are not allowed to keep your prepayment or charge you for cancellation fees and therefore our cancellation policy would become void.
    However, should a lockdown happen but the travel ban is lifted before your arrival then our normal cancellation terms come in to effect again.

    We recommend that all guests take out travel cancellation insurance. One option is European travel insurance, which currently also insures Covid-19 diseases like any other unexpected serious illness.

    The European travel insurance currently also offers insurance on the subject of COVID-19. For more information, please go to:

    https://www.europaeische.at/service/reisemagazin/artikel/information-zum-neuartigen-coronavirus-covid-19-und-zur-stornoversicherung/

  • 07 Informationpages:

 
In this article we have summarized all regulations and adaptions and hopefully have answerd all of your questions. The article is updated continuously.

We look forward to welcoming you soon - even if for now without a handshake and hug. We'll keep this for another time.

If you have any questions, please do not hesitate to contact us by phone +43 5446 42599 or by email at welcome@aprt-alpenleben.at

All the best and stay healthy!

Claudia and your Alpenleben team


St. Anton am Arlberg TIROL