Information for

Alpenleben-Vacation
and Covid-19

introduction

We look forward to youw welcoming you, our guests! We would like to assure you that here at Alpenleben we do everything we can to ensure that you can enjoy carefree and relaxed holidays.


We have intensified the safety and hygiene measures. We have summarised the current government safety rules and regulations for you as follows: (as of 20.09.2021) 

  • 01 3 Stage Government Plan

     In order to facilitate a safe and successful winter season, concrete winter rules have been developed. The existing 3-step plan already partly provides the legal framework:

    Stage 1: currently valid: 10% (200 beds) of intensive capacities not exceeded.

    • Antigen tests (from authorised bodies or self-testing) are only valid for 24h.
    • FFP2 mask obligation in shops of daily use and public transport (i.e. also in cable cars).
    • For unvaccinated persons, wearing an FFP2 mask is mandatory in shops. For vaccinated persons this is recommended, otherwise MNS compulsory for vaccinated persons.

    Stage 2: comes into force: when 15% (300 beds) of intensive care capacity is exceeded.

    • Antigen tests with self-collection are no longer considered as proof for the 3-G regime. Access to accommodation or catering establishments is therefore only possible for vaccinated or recovered persons or persons with an official antigen test (doctor/pharmacies). 
    • FFP2 masks are compulsory in shops of daily use and public transport (i.e. also in cable cars).
    • For unvaccinated persons, wearing an FFP2 mask is compulsory in shops. For vaccinated persons this is recommended, otherwise MNS compulsory for vaccinated persons.
    • In addition: For night catering, a 2-G regulation comes into force: vaccinated or recovered. 

    Stage 3: comes into force: when 20% (300 beds) of intensive care capacity is exceeded.

    • Antigen tests no longer count as proof for the 3-G rule. Access to accommodation or catering establishments is therefore only possible for vaccinated or recovered persons or persons with a PCR test.
    • FFP2 mask compulsory (shops for daily needs, public transport)
    • Wearing an FFP2 mask is mandatory for unvaccinated persons in shops (random checks by police), recommended for vaccinated persons.
    • For night-time catering, a 2-G regulation will come into force: access only for vaccinated or recovered persons. 

    Measures going beyond level 3 - in particular restrictions for the unvaccinated - will be implemented in line with the general measures.

  • 02 Hygiene:
    • Hygiene has always been a top priority for us: all areas are cleaned thoroughly every day and cleaned with disinfectant-containing cleaning agents in accordance with current hygiene standards.
    • Disinfection dispenser: Since you cannot wash your hands everywhere, there are numerous disinfection dispensers available to you as a guest in the hotel.
  • 03 Arrival:
    • 3-G rule: see the government's 3-stage plan.
    • FFP2 mask: Please bring FFP2 masks from home for your entire stay. Currently, masks are not compulsory in hotels or restaurants. However, we would recommend that you carry the FFP2 mask with you. 
    • 3-G rule certificate: This must be carried by every person over the age of 12 and presented at check in.
    • Testing opportunity: You can take free rapid tests at our reception during your stay, provided these tests continue to be provided free of charge by the government.
    • Online Check In: In order to shorten the check in on site, we ask you to send us all missing data in advance. We will send you an e-mail with all the information you need for online check-in before your arrival.
  • 04 Breakfast buffet:
    • We look forward to welcoming you on our high quality breakfast buffet. There are disinfectant dispensers at the buffet, disposalbe gloves, we ask you to wear the mask and take care of the distance to other people.
    • For our guests in the apartment we also offer breakfast in the apartment instead of the bread delivery service.
  • 05 Wellness area:
    • Please also note the general minimum distance of 1 meter in the wellness area. Per person you have 10m².
    • Maximum number of people in the various sauna cabins, max. 3-4 people stay at the same time.
  • 06 Informationpages:
    • Tourist Board: all informations about events and news around St.Anton am Arlberg you will get on the following website.
    • St.Anton summer card: The St. Anton summer card is available in full as usual. All including sevices you will find here
    • BergbahnenFor any questions related to the summer and winter operation with regards to the current COVID19 situation please check the following website
       for updates.
  • 07 Cancellation conditions

    Summer season 2021:

    • Up to 15 days before arrival - free cancellation
    • 14 days up to 8 days before arrival - 70% of the value of the reservation
    • 7 days up to arrival - 90% of the value of the reservation
    • no-shows, delayed arrivals or earlier departures - are 90% due.

    Winter season 2021/2022:

    • Up to 30 days before arrival – free cancellation,
    • 29 days up to 8 days before arrival – 70% of the value of the reservation,
    • 7 days up to arrival – 90% of the value of the reservation,
    • no-shows, delayed arrivals or earlier departures – are 90% due.

    The deposit will be fully refunded:

    • In case a new lock down is imposed shortly before your planned vacation.
    • The Austrian Government imposes an entry ban (close borders)
    • The Apart Alpenleben is closed due to a lockdown
    • A lockdown occurs during your stay in Apart Alpenleben

    However, should a lockdown happen but the travel ban is lifted before your arrival then our normal cancellation terms come in to effect again.

    Travel cancellation insurance:

    We recommend that all guests take out travel cancellation insurance. One option is European travel insurance, which currently also insures Covid-19 diseases like any other unexpected serious illness.

    The European travel insurance currently also offers insurance on the subject of COVID-19. For more information, please go to:

    https://service.europaeische.at/doc/en/Hotel-Vers-Austria.pdf

  • 08 Night catering / Après-ski

    In general, the 3 levels of the government's security plan also apply here, only more strictly.

    Stage 1: here guests must show a valid negative PCR test result, proof of vaccination or proof of recovery (medical confirmation or segregation notice). Antibody proof or antigen test is not sufficient.

    Stage 2: the 2-G rule (vaccinated and recovered persons - testing of any kind) is introduced in night catering establishments and après-ski.

    Measures going beyond stage 3 - in particular restrictions for the unvaccinated - will be implemented in line with the general measures. This will be followed by curfews and shortened opening hours in après-ski and night gastronomy.

  • 09 Cable cars

    85 % of the cable cars are open means of transport with a lower risk of infection and a transport time of less than 15 minutes.

    In order to secure the winter season 2021/2022, additional measures will be taken by the cableway companies.

    Level 1-3: All visitors to the cable car companies are required to wear an FFP2 mask.

    • From the start of the season, the 3-G rule will apply
    • When purchasing a cable car ticket, proof of admission (3-G rule) must be shown.
    • Visitors must always carry the valid proof and show it during random checks.

 

In this article we have summarized all regulations and adaptions and hopefully have answerd all of your questions. That's why we keep you up to date here on all measures, constantly make adjustments and reserve the right to make any changes.

We look forward to welcoming you soon - even if for now without a handshake and hug. We'll keep this for another time.

If you have any questions, please do not hesitate to contact us by phone +43 5446 42599 or by email at welcome@apart-alpenleben.at

All the best and stay healthy!

Claudia and your Alpenleben team


St. Anton am Arlberg TIROL