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Good to Know. A short Guest Guide.

  • Check-In & Check-Out

    Our priority is to have your room or apartment ready from 3:00pm with a host of thoughtful touches and comforts. Please check with reception if you should arrive later than 9:00pm. We kindly ask you to vacate your room or apartment by 10:00am to enable us to get ready for the next guest. Should you wish to stay longer to enjoy another day on the slopes or hiking trails, we will be delighted to store your luggage and offer you a free shower.

  • Deposit/Prepayment

    40% of the total amount at the time of reservation. You can pay the deposit with bank transfer or credit card (Visa or MasterCard), for credit card payments we surcharge 2%.

  • Breakfast

    Our eye-opening breakfast buffet is served daily from 07:30am to 10:00am in the Alpenleben Breakfast Room. Breakfast is included in your room rate. Alpenleben Apartment guests can enjoy breakfast for an additional charge.

  • Pet Policy

    Pets are not allowed in Winter in our Hotel. In Summer, we allow dogs on request for a fee of € 15.00 per night.

  • Internet Access

    Guests of the Alpenleben Hotel will enjoy complimentary wireless Internet access (WLAN) in all areas.

  • Children

    Cribs and high chairs can be arranged for guests. Please advise the hotel in advance, if possible. While you are enjoying all that the Alpenleben Hotel and St. Anton have to offer, qualified and reliable babysitters are available to provide childcare.

  • Parking

    Parking is free for guests in our private car park next to the Hotel.

  • Smoking

    Please note that we are a non-smoking property! Smoking is only permitted on our exterior balconies next to the appropriate urns or elsewhere outdoors.

  • Ski Pass

    For your convenience, you can buy your ski pass directly from our reception desk.

  • Ski Storage

    We offer complimentary ski storage where you can stow away your gear nightly. The equipment lockers can accommodate skis or boards and dry your boots.

  • Cancellation Policy

    Please note that the Austrian hotel contract conditions apply. Thus, we calculate in case of cancellation: 3 - 1 months before arrival = 40% 1 month - 1 week before arrival = 70% 6 days before arrival to arrival = 90%

  • Payment Options

    You are welcome to pay your hotel bill in cash, by debit or credit card (Visa, MasterCard). Please remember your credit card limit!

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